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26 Comments
Jeremy Brown
2020-12-30 21:30
Hi, I got charged $200.00 for my subscription this morning. I'm having difficulty paying bills this month, could you please pause or cancel my sub and refund me? I've followed up with paypal about it and sent an email as well, Thanks, Jeremy
reply : We have refunded and canceled the subscription. Plz check.
Three Turtles
2020-07-23 16:38
Request to remove the 30-word limit for the Keyword Checker feature in both the browser and Chrome extension version.
reply : I am sorry that the limitation is unable to remove, due the server will be overwhelmed. If you have any other questions, you can contact online customer service directly. :)
KYU
2020-06-19 21:56
SellerSprite Chrome extension. <br>Does it work in Amazon Japan?
reply : Yeah, u can change the language to Japanese.
Three Turtles
2020-06-19 18:25
2) The "position" number in the Keyword Checker feature is counting the sponsored ads as position. Example: If an ASIN ranks No. 1 organically, but there are three sponsored ads above it, the "position" will say No. 4, when it should be No. 1. Can you correct the issue so that it shows the organic rank, and not including the sponsored ads?
reply : The "current page number" shows the organic rank, which does not include the sponsored ads position.
Three Turtles
2020-06-19 18:23
I have two comments. One is a suggestion, and the other is regarding a possible issue. 1) Can you add the "current page number" and "position" into the Reverse ASIN Keyword feature? It is offered in the Keyword Checker, but I think it will be more useful combined into the Reverse ASIN Keyword.
reply : I have sent feedback to our technical team.
Jamesc49
2020-04-25 06:30
According to the information on the Google Chrome store the extension was supposed to be free for life. I have used the extension for 3 days and the Keyword Mining has never worked and now the Reverse ASIN that I need to upgrade my plan. Why is this not free for life as your ad in the Google Chrome store stated?<br><br>Thank You,<br>James<br>
reply : The tool that totally free for life is "the copy of Keepa extension", which is one of the parts of SellreSprite Extension. For the other 3 tools, the limitation is synchronized with the subscription on our website. If you have any questions, please contact our online customer service.
psycleworks
2020-04-24 10:21
When I search data by the <brand name>, it doesn't provide any result eventhough that there are lots of listings on Amazon.co.jp. Please advise if it is Error, and how to solve it.
Waqas
2020-03-31 06:08
my extension shows error reverse asin quota exceed but works fin on web what is the problem.<br>
reply : Would you like to send the screenshot to our online customer service to further check? I am so sorry about it.
ssgrup3
2020-03-18 23:01
Hello<br>How can I use the google chrome plugin?<br>açılmıyor<br>Could you help?<br>screenshot link<br>https://ibb.co/stPBNmK<br>
reply : I have checked the screenshot. It is the problem of your network. You can close the browser, and re-open. It will work well. If there is still some trouble, you can contact out customer service. :)
Vivian123
2020-01-31 12:23
如何切换语言
reply : 进入官网首页，点击左上角Logo旁边的语言切换。