Help Center

Hi there, I can't login into Chrome extension inside Amazon, as getting below message 服务器连接超时，请稍后再试 please urgently look at it and fix it as can't open any product details within Amazon product page

reply : Hi, sorry for the inconvenience. You should go to Chrome extension setting page, chrome://extensions/?id=lnbmbgocenenhhhdojdielgnmeflbnfb, turn on Automatically allow access to the following websites.

Laurence Wu 2021-03-13 15:45

Please not jump out every time when I open a new link to remind me to log in, how can I set that up?

reply : Is there anyone else logs in your account at the same time as you?

西山翔子 2021-03-02 00:43

I notice sometimes a large amount of items are added to the cart without my awareness when I browse Amazon with the SellerSprite chrome extention running. Are you aware of this bug? Is there a way to prevent this issue?

reply : Sorry for the inconvenience we caused. When you enter the Listing page, the extension will add the item to the cart automatically for the work of the feature-Stock Stats. Our system usually deletes the items in the cart automatically, but sometimes will not delete them until the next time because of poor network. If you are bothered, turn off the Stock Stats feature can prevent this issue: 1. Right-click the extension icon and choose settings 2. Turn off the Stock Stats

ssgroup3 2021-02-07 23:04

There is no Request REview Bulk button anymore.. You remove it ?

reply : Can you tell me your registered email, I will help you open it

JA303 2021-02-04 12:05

The extension has stopped showing up. I have the Google Chrome extension installed, and it does not show up. Also, there is missing data on many products in all categories. When will this be fixed?

reply : Hi, could you send the screenshot to support@sellersprite.com?

Leonard Mangali 2021-02-01 13:32

Why I can't see the reviews on products

reply : Which products？

suman 2021-01-31 21:52

I am a seller from India, Please help me How to choose India from the drop down list of countries?

reply : I’m sorry for the inconvenience. There is no data of India marketplace at present.

bruce 2021-01-22 14:22

hello are you there?

reply : hi，you can tell me your question，or contact online customer service staff or corporate wechat customer service staff

Jeremy Brown 2020-12-30 21:30

Hi, I got charged $200.00 for my subscription this morning. I'm having difficulty paying bills this month, could you please pause or cancel my sub and refund me? I've followed up with paypal about it and sent an email as well, Thanks, Jeremy

reply : We have refunded and canceled the subscription. Plz check.

Three Turtles 2020-07-23 16:38

Request to remove the 30-word limit for the Keyword Checker feature in both the browser and Chrome extension version.

reply : I am sorry that the limitation is unable to remove, due the server will be overwhelmed. If you have any other questions, you can contact online customer service directly. :)