Help Center

2019-10-25| Help Center|views(20363)|Comments(35)

Keyword Sprite

Keyword Mining

Keyword Mining - Tutorial Video

Keyword Mining - Guide

Keyword Research

Keyword research - Tutorial Video

Keyword Research - Guide

Reverse ASIN

Reverse ASIN - Tutorial Video

Reverse ASIN - Guide

Product Sprite

Market Research (Main)

Market Research - Tutorial Video

Market Research - Guide

Competitor Lookup

Competitor Lookup - Tutorial Video

Competitor Lookup - Guide

Product Research

Product Research - Tutorial Video

Product Research - Guide

zulqarnain 2021-06-13 19:03
i paid for a month , then cancelled it but i was charged twice.please cancel my subscription this is not good customer support
reply : Yes, you has cancel it at 13/06/2021. and we charge you twice 21/04, 21/05, it's normally charged subscription service(Monthly Pay). So it never charge on 21/06.
Saidakhror Burkhanov 2021-04-10 23:08
Hi there, I can't login into Chrome extension inside Amazon, as getting below message<br>服务器连接超时,请稍后再试<br>please urgently look at it and fix it as can't open any product details within Amazon product page
reply : Hi, sorry for the inconvenience. You should go to Chrome extension setting page, chrome://extensions/?id=lnbmbgocenenhhhdojdielgnmeflbnfb, turn on Automatically allow access to the following websites.
Laurence Wu 2021-03-13 15:45
Please not jump out every time when I open a new link to remind me to log in, how can I set that up?
reply : Is there anyone else logs in your account at the same time as you?
西山翔子 2021-03-02 00:43
I notice sometimes a large amount of items are added to the cart without my awareness when I browse Amazon with the SellerSprite chrome extention running. Are you aware of this bug? Is there a way to prevent this issue?
reply : Sorry for the inconvenience we caused. When you enter the Listing page, the extension will add the item to the cart automatically for the work of the feature-Stock Stats. Our system usually deletes the items in the cart automatically, but sometimes will not delete them until the next time because of poor network. If you are bothered, turn off the Stock Stats feature can prevent this issue: 1. Right-click the extension icon and choose settings 2. Turn off the Stock Stats
ssgroup3 2021-02-07 23:04
There is no Request REview Bulk button anymore.. You remove it ?<br>
reply : Can you tell me your registered email, I will help you open it
JA303 2021-02-04 12:05
The extension has stopped showing up. I have the Google Chrome extension installed, and it does not show up. <br><br>Also, there is missing data on many products in all categories. When will this be fixed?
reply : Hi, could you send the screenshot to
Leonard Mangali 2021-02-01 13:32
Why I can't see the reviews on products
reply : Which products?
suman 2021-01-31 21:52
I am a seller from India, Please help me How to choose India from the drop down list of countries?
reply : I’m sorry for the inconvenience. There is no data of India marketplace at present.
bruce 2021-01-22 14:22
hello are you there?
reply : hi,you can tell me your question,or contact online customer service staff or corporate wechat customer service staff
Jeremy Brown 2020-12-30 21:30
Hi, I got charged $200.00 for my subscription this morning. I'm having difficulty paying bills this month, could you please pause or cancel my sub and refund me? I've followed up with paypal about it and sent an email as well, Thanks, Jeremy
reply : We have refunded and canceled the subscription. Plz check.