Help Center

2019-10-25| Help Center|views(14085)|Comments(31)

Keyword Sprite

Keyword Mining

Keyword Mining - Tutorial Video

Keyword Mining - Guide

Keyword Research

Keyword research - Tutorial Video

Keyword Research - Guide

Reverse ASIN

Reverse ASIN - Tutorial Video

Reverse ASIN - Guide

Product Sprite

Market Research (Main)

Market Research - Tutorial Video

Market Research - Guide

Competitor Lookup

Competitor Lookup - Tutorial Video

Competitor Lookup - Guide

Product Research

Product Research - Tutorial Video

Product Research - Guide

ssgroup3 2021-02-07 23:04
There is no Request REview Bulk button anymore.. You remove it ?<br>
reply : Can you tell me your registered email, I will help you open it
JA303 2021-02-04 12:05
The extension has stopped showing up. I have the Google Chrome extension installed, and it does not show up. <br><br>Also, there is missing data on many products in all categories. When will this be fixed?
reply : Hi, could you send the screenshot to
Leonard Mangali 2021-02-01 13:32
Why I can't see the reviews on products
reply : Which products?
suman 2021-01-31 21:52
I am a seller from India, Please help me How to choose India from the drop down list of countries?
reply : I’m sorry for the inconvenience. There is no data of India marketplace at present.
bruce 2021-01-22 14:22
hello are you there?
reply : hi,you can tell me your question,or contact online customer service staff or corporate wechat customer service staff
Jeremy Brown 2020-12-30 21:30
Hi, I got charged $200.00 for my subscription this morning. I'm having difficulty paying bills this month, could you please pause or cancel my sub and refund me? I've followed up with paypal about it and sent an email as well, Thanks, Jeremy
reply : We have refunded and canceled the subscription. Plz check.
Three Turtles 2020-07-23 16:38
Request to remove the 30-word limit for the Keyword Checker feature in both the browser and Chrome extension version.
reply : I am sorry that the limitation is unable to remove, due the server will be overwhelmed. If you have any other questions, you can contact online customer service directly. :)
KYU 2020-06-19 21:56
SellerSprite Chrome extension. <br>Does it work in Amazon Japan?
reply : Yeah, u can change the language to Japanese.
Three Turtles 2020-06-19 18:25
2) The "position" number in the Keyword Checker feature is counting the sponsored ads as position. Example: If an ASIN ranks No. 1 organically, but there are three sponsored ads above it, the "position" will say No. 4, when it should be No. 1. Can you correct the issue so that it shows the organic rank, and not including the sponsored ads?
reply : The "current page number" shows the organic rank, which does not include the sponsored ads position.
Three Turtles 2020-06-19 18:23
I have two comments. One is a suggestion, and the other is regarding a possible issue. 1) Can you add the "current page number" and "position" into the Reverse ASIN Keyword feature? It is offered in the Keyword Checker, but I think it will be more useful combined into the Reverse ASIN Keyword.
reply : I have sent feedback to our technical team.