Help Center

Jenn 2022-01-13 00:09

I'm getting a "Server Timed out" message when I try to login and use the extension on Amazon. How can I fix this and be able to use the extension?

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- Official Sellersprite Replied on Jenn 2022-01-18 09:21 BEST
  
  Hello, can you use it normally now?
  
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Antchan 2022-01-06 09:10

I did not receive invoice and receipt emails for May 2021 and September 2021. How can I download the invoice and receipt?

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- Official Sellersprite Replied on Antchan 2022-01-06 09:20 BEST
  
  Hello, please contact with our online customer service to help you download invoice！
  
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  - Antchan Replied on 2022-01-10 11:18
    
    @ Sellersprite ： Hello, I contacted customer service on Jan. 6 and I have not received a reply as of Jan. 10. Should I contact again?
    
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LLLLHHHH 2021-12-30 23:07

购买套餐页面显示不能升级套餐

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- Official Sellersprite Replied on LLLLHHHH 2021-12-31 09:09 BEST
  
  您好，信用卡订阅无法直接升级套餐哦，
  请联系在线客服帮您处理！
  
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Jimmy 2021-12-06 10:35

为什么现在看不到BS排名的？
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- Official Sellersprite Replied on Jimmy 2021-12-06 11:02 BEST
  
  近期亚马逊bsr(榜单)页面改版，导致快速预览不能展示。
  我们已针对该问题进行修复，将随下个版本更新。
  给您造成的不便还请您谅解！
  
  下个新版插件上线就在12.6~12.7(今明2天)
  请及时更新新版插件即可解决
  
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Shami 2021-10-03 14:39

I created a child account, but how can they access a child account? which website they should log in to and where?

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gmask2021 2021-06-23 18:06

where can i find statement of transaction?

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管理员 2021-02-04 10:36

Hi, I’m sorry for the inconvenience.
I wonder why you want to delete your account?

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suman 2021-01-31 21:52

I am a seller from India, Please help me How to choose India from the drop down list of countries?

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bruce 2021-01-22 14:22

hello are you there?

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Jeremy Brown 2020-12-30 21:30

Hi, I got charged $200.00 for my subscription this morning. I'm having difficulty paying bills this month, could you please pause or cancel my sub and refund me? I've followed up with paypal about it and sent an email as well, Thanks, Jeremy

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